Your contact center needs agility. Virtual desktops are the solution.
Gone are the days when most support operations took place by phone. Today, contact centers are expected to manage multiple engagement channels.
Ever-intensifying compliance rules and regulations complicate contact center operations, especially for companies that support international customers.
Virtual desktops offer a solution to these challenges and more. When your contact center leverages virtual desktops, you gain a number of critical benefits.
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The contact center industry is changing fast. Today, contact centers are expected to manage multiple engagement channels: calls, text, social media and more.
At the same time, ever-intensifying compliance rules and regulations complicate contact center operations, especially for companies that support international customers.
Virtual desktops offer a solution to these challenges and more. When your contact center leverages virtual desktops, you gain a number of critical benefits.
By moving your desktops to virtual environments, you can choose exactly how and where critical data is stored. That’s an especially valuable capability if you need to provide support to customers located in different countries from your contact center.
Stop worrying about unauthorized access to physical PCs or lost storage media. When you move to virtual desktops, sensitive data and applications reside on secure, centralized servers, not on scattered PCs that are difficult to secure.
The mobility that virtual desktops enable makes it easy to scale contact operations up or down quickly. You don’t need to wait on employees to be in a physical seat in order to handle a spike in call volumes. Nor do you have to keep workstations running when they’re not needed: Simply spin down your virtual desktop sessions when call traffic drops, and spin them back up in seconds when you need them again.
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Need to deploy new tools to employee workstations? Virtual desktops make it painless to do so from a central location, no matter how dispersed your staff are. Adding new clients or updating your support software no longer means dispatching support staff to multiple sites or taking machines offline to perform upgrades.
Virtual desktops enable employee mobility, which in turn leads to happier employees. When customer support staff can work from anywhere and at any time, they enjoy their jobs more. In turn, you enjoy higher staff retention rates.
Anunta DesktopReady has been delivering cloud computing solutions for
over 10 years.
With a
fully managed deployment process,
proactive technical support and monitoring, and
one of the lowest incident rates in the industry, DesktopReady provides desktop solutions that minimize disruptions to your professional services business.
DesktopReady, offering cloud-based Desktop as a Service that moves your desktops to a virtual workspace.
With a
fully managed deployment process,
proactive technical support and monitoring, and
one of the lowest incident rates in the industry, DesktopReady provides desktop solutions that minimize disruptions to your professional services business.
DesktopReady, offering cloud-based Desktop as a Service that moves your desktops to a virtual workspace.
Secure cloud desktops for your employees from anywhere with any device
Enable Bring Your Own Device (BYOD)
Meet industry security, compliance, and regulatory requirements
Rapidly provision and scale desktops for a changing workforce
Conduct rapid testing and development
Find the best solution for your remote office needs with DesktopReady. Offering an easy-to-use desktop as a service platform.
